Patient–Therapist Feedback Loop¶
April 2026
We've closed the loop on patient feedback. Important pain spikes, hard sessions, and patient comments now show up directly in your messages — and you can leave structured per-exercise notes that the patient is guaranteed to see.
What's New¶
Two new kinds of cards now appear inside your existing patient–therapist conversation thread, one for each direction of feedback.
When a patient flags a workout¶
After a patient finishes a workout, if any exercise has high pain (7 or above), high exertion (9 or above), or a written comment, a Patient Feedback Summary card is automatically posted to your conversation. The card lists the flagged exercises with pain and exertion badges and shows the patient's comments verbatim. You also get a push notification:
- "[Patient name] reported high pain" — when there are pain flags
- "[Patient name] left feedback" — for comments and exertion-only flags
Tap the notification (or "View Full Session" on the card) to jump straight into the session details.
When you review the session¶
On mobile, the new Session Viewer screen lets you walk through every exercise of a patient's workout side by side. You can see the patient's actual sets, reps, pain, exertion, and comments — and you can leave a post-exercise note on any exercise (up to 1000 characters). Tap an existing note to edit it, or tap "Add note for this exercise" on a blank one.
When you're done, the platform automatically bundles every note you left for that session into a single message, posts it back to the conversation as a Therapist Notes card, and notifies the patient — once.
No notification spam¶
You can keep typing and editing — we won't ping the patient over and over. Your notes are bundled into one delivery using a 5-minute coalescing window: each time you save a new note, the timer resets. The patient receives exactly one push notification ("Your therapist reviewed your session") with the final, complete set of notes.
What patients see¶
Patients see your notes as a clean, structured card in their messages tab. Tapping "View Full Session" opens a session details view that shows their own sets, reps, pain, exertion, and comments alongside your notes — so they have the full context.
Where to find it¶
| You are a... | Look for... |
|---|---|
| Therapist (mobile) | Messages tab → conversation → tap "View Full Session" on a Patient Feedback card |
| Therapist (web) | Messages tab → conversation → "View Full Session" opens the workout details modal |
| Patient (web) | Messages tab → conversation → "View Full Session" on a Therapist Notes card |
| Patient (mobile) | Messages tab → conversation → "View Full Session" routes to the History tab |
Note editing is currently mobile-only — therapists can review the session on web but should leave notes from the mobile app.
Availability¶
This feature is enabled per clinic. If you'd like to turn it on for your practice, contact your account manager.